Privacy Policy

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.
 

We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.
 

Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.
 

Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.

Depending on your interaction with us, we may collect:
 

• Your name, gender, and date of birth

• Email address, occupation, and job title

• Business or company information

• Technology used to access our services

• Residential or mailing address

• Phone numbers

• Government-related identifiers

• Passport and visa details (if relevant)

• Bank account or financial details
   

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.

We may collect, store, and use your personal information to:
 

• Provide services or information relevant to you

• Process service orders, including water delivery and septic services

• Handle collections and compliance

• Assess creditworthiness or employment applications

• Create an online profile for our services

• Determine eligibility for offers, programs, or promotions

• Respond to inquiries and meet legal obligations
   

We may disclose your personal information to:
 

• Related parties or trusted partners

• Electronic payment service providers

• Government agencies or authorities as legally required

• Technology providers and business advisors

• External auditors and lawyers

• Prospective business buyers
   

Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.

Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers like:
 

• Google Analytics

• Email marketing platforms

• Payment processing services
   

Please review their privacy policies to understand how they collect and use your information, which is beyond our control.

We may use your personal information for marketing purposes where you've consented (implied or explicit). You may opt out anytime by contacting us or using the unsubscribe links in our marketing communications.

Personal information submitted on our website may be stored in the Cloud. We may share your information with overseas third parties that provide:
 

• Cloud software and maintenance

• Training services

• Infrastructure or hardware support
   

By providing personal information, you consent to these disclosures. We are not accountable for non-compliance with Canadian privacy laws by overseas recipients.

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant.
 

• Electronic data is protected by access restrictions and passwords.

• Hard copies are stored securely in locked facilities.

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Despite these measures, no system can be guaranteed 100% secure, and we cannot ensure complete protection against data breaches.

Requests for access or correction must be submitted in writing. We will respond reasonably promptly, provided granting access:
 

• Does not impact others' privacy

• Is not frivolous or unlawful

• Can be properly verified
   

We reserve the right to charge reasonable fees and may withhold access until payment is received.

For complaints or concerns about this policy, contact our Privacy Officer via info@steelheadventuresltd.com. We will respond promptly and professionally.